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Our team is here to answer you from Monday to Saturday from 9:00 am to 5:00 pm.
What size should I choose?
keyboard_arrow_downWe recommend choosing your usual size. If you have wide feet or are between two sizes, choose the larger size. If the fit is not quite right, you can return them free of charge within 30 days.
How long does delivery take?
keyboard_arrow_downDelivery usually takes 5–8 working days across the UK. You will receive a tracking link as soon as your order has been dispatched.
Can I return them if they do not fit?
keyboard_arrow_downYes. We offer free 30-day returns. If the fit is not right, you can return your pair easily using our prepaid return label.
Will they hurt at first?
keyboard_arrow_downNo. They are designed to feel comfortable from the first wear, with a soft upper, cushioned insole, and flexible sole.
Will they wear out quickly?
keyboard_arrow_downWith proper care, they are designed to last through regular wear. We recommend using a suede brush and a protective spray to help preserve the finish.
Can I wear them without socks?
keyboard_arrow_downYes. The inner lining is designed for comfortable wear, including with invisible socks or without socks during warmer days.
Do I have to pay for return shipping?
keyboard_arrow_downNo — we cover return shipping for all UK orders within 30 days of delivery. A pre-paid return label is included in every box, so you don't need to print anything or pay a penny. Simply repack the shoes, attach the label, and drop them at any post office or Royal Mail collection point. Your refund will be processed within 3–5 working days of us receiving the return.
Where are your loafers made?
keyboard_arrow_downOur loafers are crafted in partnership with carefully selected workshops, with a focus on quality and consistency rather than chasing the lowest possible cost. Every pair goes through quality checks before shipping to ensure stitching, finishing, and construction meet our standards. We deliberately keep our supply chain transparent — if you ever want more details about a specific model, just reach out and we'll share what we know.
My heel keeps slipping in other loafers. Will yours fit better?
keyboard_arrow_downHeel slippage is one of the most common complaints with loafers — and it's usually a design issue, not a sizing issue. Our loafers are constructed with a slightly contoured heel cup that grips the back of your foot, even after thousands of steps. If you've struggled with slippage before, you'll likely find ours hold significantly better. That said, every foot is different — if the fit isn't right, you have 30 days to return them at no cost.
Can I pay in instalments?
keyboard_arrow_downYes — we offer Klarna at checkout, which lets you split your order into 3 interest-free payments. The first instalment is taken at purchase, and the next two are automatically charged 30 and 60 days later. There's no interest, no fees, and no impact on your credit score for using the option. Simply select Klarna at the payment step and follow the prompts.
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