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Privacy policy

Privacy Policy — Maison Arvane

Last updated: 18 May 2026

This Privacy Policy explains how Maison Arvane ("we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services, make a purchase from maisonarvane.com or otherwise communicate with us regarding the website (together, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal information we collect

The types of personal information we obtain about you depend on how you interact with our website and use our Services. When we use the term "personal information", we mean information that identifies, relates to, describes or can be associated with you.

Information we collect directly from you

Information that you submit directly through our Services may include:

  • Contact details, including your name, address, phone number and email address.
  • Order information, including your name, billing address, delivery address, payment confirmation, email address and phone number.
  • Account information, including your username, password, security questions and other information used for account security purposes.
  • Customer support information, including the information you choose to include in your communications with us, for example when you send us a message through the Services.

Some features of the Services may require you to provide certain information directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect about your usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address and other information relating to your interaction with the Services.

Information we obtain from third parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our website and Services, such as Shopify.
  • Payment processors, who collect payment information, such as bank account details, credit or debit card information and billing address, in order to process your payment, fulfil your orders and provide you with the products or services you have requested.

When you visit our website, open or click emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies. Any information we obtain from third parties will be processed in accordance with this Privacy Policy.

How we use your personal information

Providing products and services

We use your personal information to provide the Services and perform our contract with you, including to: process your payments, fulfil your orders, send you notifications relating to your account, purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange delivery, facilitate any returns and exchanges, and provide other account-related features and functionality.

We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In such cases, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.

Marketing and advertising

We may use your personal information for marketing and promotional purposes, including to send marketing, advertising and promotional communications by email, SMS or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our website and other websites.

If you are located in the European Economic Area, the legal basis for this processing is our legitimate interest in promoting and selling our products, in accordance with Article 6(1)(f) of the GDPR.

Security and fraud prevention

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone.

If you believe your account has been compromised, please contact us immediately at contact@maisonarvane@gmail.com.

If you are located in the European Economic Area, the legal basis for this processing is our legitimate interest in keeping our website secure for you and other customers, in accordance with Article 6(1)(f) of the GDPR.

Communicating with you and improving the Services

We use your personal information to provide customer support and improve our Services. This is in our legitimate interest in being responsive to you, providing effective services and maintaining our business relationship with you, in accordance with Article 6(1)(f) of the GDPR.

Cookies

Like many websites, we use Cookies on our website. For specific information about the cookies we use in connection with operating our store with Shopify, please visit Shopify's cookie policy.

We use Cookies to operate and improve our website and Services, including to remember your actions and preferences, perform analytics and better understand how users interact with the Services. We may also allow third parties and service providers to use Cookies on our website in order to better tailor services, products and advertisements on our website and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively affect your user experience and may cause some Services, including certain features and general functionality, to work incorrectly or become unavailable. Blocking Cookies may not completely prevent how we share information with third parties such as advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this Privacy Policy. This may include:

  • Vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and delivery.
  • Business and marketing partners who provide services and advertising. These partners will use your information in accordance with their own privacy notices.
  • Third parties where you ask us to disclose information or otherwise consent to the disclosure, for example to ship products to you or through your use of social media widgets or login integrations.
  • Our affiliates or companies within our corporate group, in our legitimate interest of running a successful business.
  • Third parties in connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to respond to subpoenas, search warrants and similar requests, to enforce applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you. With your consent, we may share personal information for advertising and marketing activities.

Third-party websites and links

Our website may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or that we do not control, you should review their privacy and security policies, as well as their other terms and conditions. We are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on them. Our inclusion of such links does not, by itself, imply endorsement of the content of those platforms or their owners or operators.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell", as those terms are defined under applicable laws, the personal information of individuals under 16 years of age.

Security and retention of your information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security". In addition, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may only apply in certain circumstances. In some cases, we may refuse your request as permitted by law.

  • Right of access / right to know — You may have the right to request access to the personal information we hold about you, including details relating to how we use and share your information.
  • Right to deletion — You may have the right to request that we delete personal information we hold about you.
  • Right to correction — You may have the right to request that we correct personal information we hold about you.
  • Right to portability — You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
  • Right to opt out of sale, sharing or targeted advertising — You may have the right to ask us not to "sell" or "share" your personal information, or to opt out of the processing of your personal information for purposes considered to be "targeted advertising" under applicable privacy laws.
  • Restriction of processing — You may have the right to ask us to stop or restrict our processing of your personal information.
  • Withdrawal of consent — Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
  • Appeal — You may have the right to appeal our decision if we refuse to process your request. You can do so by replying directly to our refusal.

Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the website.

Managing communication preferences

We may send you promotional emails, which you can opt out of receiving at any time by using the unsubscribe option shown in our emails. If you unsubscribe, we may still send you non-promotional emails, such as emails relating to your account or orders you have placed. You may exercise any of these rights where indicated on our website or by contacting us using the contact details below. We will not discriminate against you for exercising any of these rights.

We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may appoint an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as soon as reasonably possible and as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details provided below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge your complaint with your local data protection authority. For the European Economic Area, you can find a list of data protection supervisory authorities through the European Data Protection Board.

International users

Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information may also be processed by our employees, service providers and third-party partners in these countries. If we transfer your personal information outside Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the competent UK authority where applicable, unless the transfer is to a country considered to provide an adequate level of protection.

Contact

For any questions or concerns regarding this Privacy Policy, or to exercise your rights, please contact us at: contact@maisonarvane@gmail.com